Surgery Times

 

Access to our services is by Telephone Triage Appointments only.This means you will have to contact us on 01412116210. When you contact us our reception staff will ask you a range of questions regarding your condition and based on that you will be offered the first available telephone appointment we have. We woluld appreciate it if you could assist them by answering the questions.

Our receptionists are here to support  you to access the care you need.The information you give to this team helps us to plan our workload for the day. This means patients in the greatest need are dealt with first and a health professional may need to phone you back for a fuller discussion about your condition.

Reception teams do not make clinical decisions, but they have had training to help patients get to the most appropriate service.

Our reception team are trained to guide patients through how services are being delivered in our practice. This might now include telephone consultations, Near Me consultations or online consultations.

Our reception teams are here to help, please treat them with courtesy. Practice has a zero tolernace policy toward abusive patients. Such patients will be removed fom our list. We expect you to speak to us in the same maner as you expect us to speak to you.

Our telephone lines are open from 8:30am till 18:00pm Monday to Friday.

 

Out Of Hours

Glasgow Emergency Medical Services (GEMS) AND NHS 24

If you require medical advice or treatment outwith normal surgery hours, AND WHICH WILL NOT WAIT UNTIL THE SURGERY REOPENS, please telephone 211 6210 or 211 6220, which will connect you with NHS 24. NHS 24 is a Scottish-wide service provided by NHS Scotland. If you prefer, you may also contact NHS 24 directly by telephoning 111, or visit their website on www.nhs24.com.

You will speak to trained and experienced NHS 24 staff who will ask you a series of questions about your problem. You will then either be offered advice where appropriate, invited to attend an emergency centre, or a house visit will be arranged for you. If necessary, transport to and from the emergency centre is available. Please remember that the emergency centres are not intended to be used as 'drop in' centres and you should always telephone first.