Aggressive and Violent Patients

We will in all cases repot you to the police if you are abusive, aggressive or threatening to our staff.

  1. The threat or use of physical violence, verbal abuse or harassment towards our staff will result in your immediate removal from our list.  
  2. Violence is not restricted to acts of aggression that may result in physical harm.  It also includes behaviour or language (whether verbal or written) that may cause staff to feel offended, afraid, threatened or abused. Our staff will end telephone calls if they consider you are aggressive, abusive or offensive or if your demands impacts substantially on the work of the practice.